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User Manual

Easily establish and end cooperation
with distributors
 
 

1. To be able to place orders, you first need to establish cooperation with distributors.
2. Go to “Settings” – “Company settings” – “Manage Distributors”.
3. Click on the search icon in the top right corner, type in the name of the distributor you want to cooperate with and when it appears in the list, click on it.
4. A new window will open with additional distributor info. Click “Request cooperation” under the distributor’s logo.
5. The distributor you sent the request to is marked as “Waiting for response”.
6. When the distributor accepts or rejects your request, you receive a notification in the app as well as an email.
7. Also, the distributor can add a comment when accepting/rejecting cooperation request, which can be seen in the email.
8. The distributors you have cooperation with are now marked as “Connected” when you open the app again.
9. The distributors you now have cooperation with are now in the list of the distributors you choose from when ordering.
10. If you want to end cooperation with a distributor or cancel the request you have sent, go to distributor preview and click “Remove cooperation”.
11. You will be notified that by confirming this action, you end cooperation. If you are sure, click “Confirm”.


Start typing
to choose items
 
 
Enter the quantityEnter the quantity
 
 
Choose the delivery address
 
 
Additional options
 
 
Send the order
 
 
Order details
 
 

1. Go to “Orders” and start creating a new order by clicking “+” in the bottom right corner.
2. To choose the desired items, first you must select one of the available distributors from the dropdown menu.
3. Start typing an item’s name to add it.
4. Choose if you want to order the selected item individually, in a pack, by kilo or liter.
5. Enter the desired quantity via numeric keyboard.
6. After you have added all the items, click “Next”.
7. Choose the delivery address.
8. Besides the existing delivery addresses, you can add a new one when creating a new order by clicking the “+” button next to the dropdown menu with the existing addresses.
9. Enter all the necessary information about the new address and click “Save”.
10. By default, the order name is set to today’s date, but you can change the order name so as to have a better overview of the orders you are sending, such as, “Order for the weekend”.
11. If you want to, you can add a note for the distributor when sending the order (for example “Come as early as possible.”).
12. Choose the approximate delivery date and time (optional), as well as the payment type, and whether you want item/package return, and click “Preview”.
13. Check your order one more time before sending to make sure everything is all right.
14. If everything is all right, click “Send”, and you will be notified your order has been sent.
15. Your order is now in “Sent orders”. When the distributor previews your order it will be marked as “Reviewed” until the distributor accepts or rejects your order.
16. When the distributor accepts or rejects your order, you will be notified.
17. The distributor can also add a note for you when processing your order. If the distributor added a note, you will see the icon in the top left corner of the order.
18. By clicking on the notification you can see the order details, and read the distributor’s note (if there is one).
19. Your order is now marked as “Accepted” or “Rejected”.

1. In “Orders”, select “All orders”.
2. Find the order you would like to send and click the “Resend” button.
3. If you are not sure which order you would like to resend, you can see order details by clicking on it.
4. If you don’t want to change the selected items or their quantity from the previous order, after clicking “Resend”, just click “Next”.
5. You can also add new items, delete the ones you don’t want to order, or change the quantity. After you have made the changes, click “Next”.
6. Information, such as delivery address, payment type, and whether you want item/package return will be saved from the previous order and you can change them or leave it as it is.
7. Set the approximate delivery date and time (optional), click “Preview” and check everything again.
8. If everything is all right, click “Send”, and you will be notified your order has been sent.
9. Your order is now in “Sent orders”. When the distributor previews your order it will be marked as “Reviewed” until the distributor accepts or rejects your order.
10. When the distributor accepts or rejects your order, you will be notified.
11. By clicking on the notification, you can see the order details.
12. Your order is now marked as “Accepted” or “Rejected”.

Check, change and forward to distributors
other staff’s orders.
 
 

1. Only users that have been enabled can send orders directly to a distributor.
2. If you are the admin, or you have been enabled to directly send orders by the admin, you will receive orders from other members of your team and you will forward them.
3. When you receive an order from other users, you will be notified. Click on the notification or the icon in the top right corner in “Orders” folder and go to “Received orders”.
4. You can preview the order and send it to the distributor.
5. If you want, you can add some changes by clicking on “Forward”, and then send it to the distributor.
6. The order you received from other users will be in the folder “Received orders” until you forward it to the distributor. As soon as you forward it, it will be moved to “Sent orders”.

Continue creating draft order.
 
 

1. If you left the order or app at any point during the order creation process, your order will be saved, and you can continue creating it whenever you want. Go to “Orders”, click the icon in the top right corner and select “Draft orders”.
2. Click “Edit” and continue adding items, then click ‘Next”.
3. If you have already added all the necessary items, you can click “Next” immediately.
4. Choose delivery address, set approximate delivery date and time (optional), additional options and click “Preview”.
5. If everything is all right, click “Send”.
6. Your order is now in “Sent orders”. When the distributor previews your order it will be marked as “Reviewed” until the distributor accepts or rejects your order.
7. When the distributor accepts or rejects your order, you will be notified.
8. By clicking on the notification, you can see the order details.
9. Your order is now marked as “Accepted” or “Rejected”.

Deleting draft orders
1. Go to “Orders”, click the icon in the top right corner and select “Draft orders”.
2. Click the bucket icon in the top right corner.
3. To delete a draft order, click the bucket icon next to the order you want to delete.
4. When you are finished deleting, click the “x” icon in the top right corner.
*You can only delete draft orders, not sent orders.


Start typing
to choose items
 
 
Choose the delivery address
 
 
Enter invoice number
 
 
Send the return
 
 
Return details
 
 

1. Go to “Returns” and start creating a new return by clicking “+” in the bottom right corner.
2. To choose the desired items, first you must select one of the available distributors from the dropdown menu.
3. Choose the type of return.
4. Start typing an item’s name to add it.
5. Choose if you want to return the selected item individually, in a pack, by kilo or liter.
6. Simply enter the desired quantity via numeric keyboard.
7. After you have added all the items, click “Next”.
8. Choose the delivery address.
9. Besides the existing delivery addresses, you can add a new one when creating a new order by clicking the “+” button next to the dropdown menu with the existing addresses.
10. Enter all the necessary information about the new address and click “Save”.
11. Enter the number of invoice.
12. If you want to, you can add a note for the distributor when sending the return.
13. Click “Preview”.
14. Check your return one more time before sending to make sure everything is all right.
15. If everything is all right, click “Send”, and you will be notified your return has been sent.
16. Your return is now in “Sent returns”. When the distributor previews your return it will be marked as “Reviewed” until the distributor accepts or rejects your return.
17. When the distributor accepts or rejects your return, you will be notified.
18. The distributor can also add a note for you when processing your return. If the distributor added a note, you will see the icon in the top left corner of the return.
19. By clicking on the notification you can see the return details, and read the distributor’s note (if there is one).
20. Your return is now marked as “Accepted” or “Rejected”.

Check, change and forward to distributors
other staff’s returns.
 
 

1. Only users that have been enabled can send returns directly to a distributor.
2. If you are the admin, or you have been enabled to directly send retuns by the admin, you will receive returns from other members of your team and you will forward them.
3. When you receive a return from other users, you will be notified. Click on the notification or the icon in the top right corner in “Returns” folder and go to “Received returns”.
4. You can preview the return and send it to the distributor.
5. If you want, you can add some changes by clicking on “Forward”, and then send it to the distributor.
6. The return you received from other users will be in the folder “Received returns” until you forward it to the distributor. As soon as you forward it, it will be moved to “Sent returns”.

Continue creating draft return.
 
 

1. If you left the return or app at any point during the return creation process, your return will be saved, and you can continue creating it whenever you want. Go to “Returns”, click the icon in the top right corner and select “Draft returns”.
2. Click “Edit” and continue adding items, then click ‘Next”.
3. If you have already added all the necessary items, you can click “Next” immediately.
4. Choose delivery address, enter the invoice number, add additional note (this is optional) and click “Preview”.
5. If everything is all right, click “Send”.
6. Your return is now in “Sent returns”. When the distributor previews your return it will be marked as “Reviewed” until the distributor accepts or rejects your return.
7. When the distributor accepts or rejects your return, you will be notified.
8. By clicking on the notification, you can see the return details.
9. Your return is now marked as “Accepted” or “Rejected”.

Deleting draft returns
1. Go to “Returns”, click the icon in the top right corner and select “Draft returns”.
2. Click the bucket icon in the top right corner.
3. To delete a draft return, click the bucket icon next to the return you want to delete.
4. When you are finished deleting, click the “x” icon in the top right corner.
*You can only delete draft returns, not sent returns.

Orders statuses
 
 
Start creating a new order
 
 
You’ll receive a notification when
distributor processes your order
 
 

1. When the status of your order/return and your request for cooperating with a distributor changes (“Accepted”, “Rejected”), you will be notified.
2. When you get a notification, you will see a number of unread notifications next to the folder’s name.
3. By clicking on “Notifications”, you will be able to see all received notifications. The unread notifications will temporarily be marked.
4. Clicking on a notification, you can see distributors’ comment, if there is one.
5. To delete notifications, click the bucket icon in the top right corner.
6. Select the notifications you want to delete and again click the bucket icon.
7. When you finish deleting, or when you want to cancel deleting, click the “x” icon.
8. Other notification that you might receive in the app are: subscription notifications, notifications from distributors, as well as reminders to order sent by distributors you cooperate with.

Edit delivery address
 
 
Add new delivery address
 
 

Adding new delivery address
1. Go to “Settings” – “Company settings” – “Delivery addresses”.
2. Click the circle in the lower right corner.
3. Enter all the necessary information (café/bar/restaurant name, TIN and address).
4. If everything is correct, click “Save”.
Editing delivery address
1. Go to “Settings” – “Company settings” – “Delivery addresses”.
2. Click the three dots next to the address you want to edit.
3. Choose “Change item”.
4. Enter the desired changes and click “Save”.
5. The only data you are not able to change is TIN.
Deleting delivery address
1. Go to “Settings” – “Company settings” – “Delivery addresses”.
2. Click the three dots next to the address you want to delete.
3. Choose “Remove item”.
4. You will get a message “Are you sure you want to delete delivery address?”
5. If you are sure, click “Yes”.

Add new user
 
 
Enable or disable direct
sending to distributors
 
 

1. Go to “Settings” – “Company settings” – “Users”.
2. Here you can add new users, as well as edit existing ones.
3. To change a user, click the three dots next to their name and choose “Edit user”.
4. You can change all the data except the user’s login email.
5. Once you have entered the desired changes, click “Save”.

Take a look at additional features.
 
 

1. If you wish to upgrade your account and unlock additional features, call our customer support so that we together find an option that suits your business best.

Change your account info
 
 

Profile settings
1. In “Settings” – “Profile settings” you can change your personal data: name, surname, phone number and address. You cannot change your login email.
2. In “Profile settings” you can also: – change your password
– turn notifications on/off
– log out
Changing company data
1. Go to “Settings” – “Company settings” – “Company data”.
2. You can change: email, phone number, and company address.
3. You cannot change company name and TIN.
4. Once you have entered the desired changes, click “Save”.
Contacting customer support
1. Go to “Settings”, and in the “Help & Support” section, you will see “Contact support”.
2. You can contact the support in two ways: by sending a message or making a phone call.
3. To send a message, click the blue message icon and popup will appear. Write your message and click “Send”. We will try to reply as soon as possible. You can contact support via message at any time.
4. To call customer support, click the phone icon and you will directly from the app make the call to our support team. We will try to answer your questions and solve your problems as soon as possible. You can call contact support from 9 am – 5 pm/ Monday-Friday.
Other settings
In “Settings” you can also:
-Send us your feedback and comments
-Read user manual, FAQs and privacy policy

FAQs

How can I download OrderEngine app?
You can download OrderEngine app in Google Play store. Enter “orderengine” into the search bar. Click “Install”, and the installation process will begin immediately.
If the administrator added you as a new user in the app, you will receive an email notifying you that you have been added in the app, with a short instruction and installation link.
Why can’t I download/update the app?
OrderEngine app is only supported for KitKat 4.4 to Oreo 8.0 Android system versions. If your system version doesn’t fall under the mentioned ones, you won’t be able to download the app.
If you have the appropriate Android system verison, check if you have enough storage memory on your device to download/update the app. If you are sure you have enough storage memory on your device, try to clear cache to solve the problem. Go to your device settings and find storage data option, and then clear the cached data from your device.
Why can’t I log into the app?
To be able to access the app, you first need to create an account. When you open the app, click “Sign up”. Fill in all the necessary data and click “Sign up”.
If you try to log into the app, you will get a message that your account hasn’t been activated yet. The account has been created, but you first need to verify your email address by clicking the link we send you in email. Then we need to check the validity of the company data you entered. When the data has been verified, you will receive an email notifying you that your account has been verified and that you can access the app.
Also, the app can be unavailable for a short period of time due to regular maintenance.
Why is it necessary to establish cooperation with distributors?
To be able to order from distributors, you first need to send cooperation request, and distributor needs to accept it. By accepting the cooperation request, distributors allow you to send them orders via the app.
How do I send an order?
You can start a new order by clicking the orange button in the lower right corner in “Orders”. You first need to choose a distributor, then items you wish to order by starting to type in the search bar. Specify if you want to order selected items individually or in a package. You can increase or decrease the quantity of the desired items by clicking “+” or “-“, or by entering a desired quantity via numeric keyboard. Once you have selected all the desired items, click “Next”. Select delivery address, approximate delivery date and time (optional), payment method, and if you want item/package return. Click “Preview” and check if everything is correct once more, and click “Send”.
If you have a note for the distributor, you can add it in additional options (“Add note”).
I entered wrong delivery time. How can I fix it?
If you entered wrong delivery time, or if you don’t want to specify delivery time, click the “x” icon in the “Approximate delivery time” field and reset it.
Why can’t I select the items I want to order?
You first need to select the distributor to be able to select the items you want to order. Also, you won’t get any search results if you don’t enter items correctly or if you are searching for items that are not included in s distributor’s offer.
How do I establish cooperation with distributors?
Go to “Settings” – “Company settings” – “Distributors”. Enter the name of the distributor you want to cooperate with and click on it. A new window will open with additional supplier info. Click “Request cooperation” under the distributor’s logo.
When the distributor accepts or rejects cooperation, you will receive an email and a notification. When processing your request, the distributor can add a note you will be able to see in the email. You want to be able to order until at least one distributor accepts your request.
I have been waiting for distributor to respond to cooperation request. What should I do?
It is possible that the distributor didn’t preview your cooperation request, or that they previewed it and didn’t respond immediately. You can cancel the cooperation request by clicking “Remove cooperation” button on distributor preview, and send it again.
If you don’t get a response even after resending the request, contact our support to solve the problem.
I have sent the order. What now?
When you send the order, it will be marked as “Sent”, and when the distributor receives your order, they will accept or reject it. When the distributor accepts or rejects your order, you will receive a notification, and you order will be marked as either “Accepted” or “Rejected”.
The distributor can also add a note for you while processing your order. If there is a note from the distributor, you will see an icon in the top left corner. You can read the note in order details when clicking on the order, or clicking on the notification as well.
I accidentally left the app while creating a new order. Do I have to start over with the order?
No. If you at any point don’t finish creating the order and leave the app, your order will be saved in “Drafts”, where you can always continue with your order, or delete it if you want to.
Can I send the same order multiple times?
At any point, you can resend every order you have sent without the need to select all items, that you order on a regular basis, all over again. Find the order you want to resend in “Sent orders” and click “Resend”. If you want, you can change some information, or send without changes.
Why can’t I resend the order without changes with just one click on “Resend”?
You will most likely want to change delivery time even when you want to resend orders without changing the quantity of items. If you don’t want to add any changes to the items list, just click “Next” on the first screen, and just enter new delivery time (if necessary) and send the order.
How do I delete orders?
You can delete sent and draft orders by clicking the bucket icon in the top right corner, and then click the bucket on each order you want to delete. Once you have finished, click the “x” icon in the top right corner.
Why can’t I delete some orders?
You can only delete orders you have sent – you cannot delete orders sent to distributors by other users. Also, you cannot delete orders marked as “Sent” or “Reviewed”, that is, orders that haven’t been accepted/rejected by distributors.
How can I see other users’ orders?
Only administrators and users how can send orders directly to distributors can see incoming orders from other users by going to “Orders” – “Sent orders” and clicking the icon in the top right corner. You will be notified when you receive orders from other users. You can preview orders, edit if necessary and forward to distributors.
How can I add new delivery address?
You can add new delivery address in “Settings” – “Company settings” – “Delivery addresses”. Click the orange icon in the bottom right corner, enter all the necessary information and click “Save”.
You can add new delivery address while sending an order. There is a “+” sign next to the dropdown menu with existing addresses. Click on it, enter all the necessary information and click “Save”.
How many delivery addresses can I add?
You can add as many delivery addresses as you need; there is no limit as to how many addresses you can add.
I made a mistake while adding new delivery address. What now?
Go to “Settings” – “Company settings” – “Delivery addresses”. Find the address you want to edit, click the three dots, and select “Edit address”. Enter the desired changes and click “Save”.
How do I delete a delivery address?
Go to “Setting” – “Company settings” – “Delivery addresses” and click the three dots next to the address you want to delete and select “Delete address”. You will see a message asking you to confirm deleting address. If you are sure, click “yes”.
Why can’t I delete a delivery address?
If one of the users is connected to a certain address, you won’t be able to delete it. You first need to go to “Settings” – “Company settings” – “Users”. Click the three dots, select “Edit user” and assign them a different address. Once none of the users is connected to a certain address, you will be able to delete it.
I am not receiving any notifications whether my order has been accepted or rejected. What do I do?
Go to “Settings” – “Notifications” and check whether they are turned on.
Why can’t I access the app?
If you are not administrator, it is possible that the administrator deleted your account or changed your password. Contact the administrator and check of the problem is one of the above.
If you are sure the problem is none of the above, contact our customer support to determine what the problem is and solve it as soon as possible.
Why are most of the options in the app locked?
If your subscription ended, most of the options in the app will be locked until you renew the current subscription or select a new one.
How can I change my account data?
Go to “Settings” – “Profile settings” – “Personal data”, enter the desired changes and click “Save”. You can change: name, surname, phone number and address. You cannot change your login email.
The administrator can also change other users’ data in “Settings” – “Company settings” – “Users”. Click the three dots and select “Edit user”.
How can I change company data?
Go to “Settings” – “Company settings” – “Company data”, enter the desired changes and click “Save”. You can change: email, phone number, as well as the company address. You cannot change: company name and TIN.
How can I change subscription?
If you want to change current subscription, go to “Settings” – “Company settings” – “Packages” and selected the desired subscription.
*You will be able to choose new subscription duration only 7 days before the previous ends, and it will become active when the previous subscription ends and we verify the payment.
How can I change my password?
Go to “Settings” – “Company settings” – “Change password”. Enter the old passoword, then new password, repeat it and click “Save”. You will automatically be logged out of the app. Log in using your email and the new password.
I forgot my password. What do I do?
There is a link “Forgot password?” on the login screen. Click the link, enter the email you use to log into the app and click “Send”. Log into your email, click “Reset password”, and the new password, confirm it and click “Change password”.